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Frequently Asked Questions

What is Netumo?

Netumo monitors your website, API, domain, DNS, TCP Port, or SSL Certificate by checking that they are valid, with up to 1-minute intervals. If something is wrong it notifies you. There is no installation required.

How do I set up a monitor?

To set up a monitor correctly you need to define a name that uniquely identifies the monitor, the URL of the monitor, and the frequency and part of the content that should be matched from the returned result.

What is a Netumo user agent?

Netumo/0.2 (+https://www.netumo.app)

Does Netumo require installation?

No, Netumo does not require any installation.

Trial of Netumo

Yes, we offer a 30-day trial of Netumo with no obligation towards purchasing the software. All you need to do is sign up for a Netumo account. No credit card is requested for a trial.

Once the 30-day trial is over you can opt for a purchased plan or else Netumo will switch to the free plan which allows monitoring of 1 site at 15-minute intervals.

Does Netumo require access to my registrar login?

No, Netumo works by querying the WHOIS records to obtain expiry information

Does Netumo require access to my web hosting provider?

No, Netumo works via synthetic monitor just like any user who visits your website.

What results does Netumo track?

Netumo has 4 types of results:

  • OK – Everything is OK and works well, including the certificate (in case of HTTPS), the content returned, and status.
  • Failed – Something is wrong with the site or the SSL Certificate.
  • Timeout – The site started returning content but is very slow
  • NoMatch – The site is up, but the content did not match what was expected.

How does SSL Certificate monitoring work?

Netumo will check SSL Certificates each time it connects to a particular site. If the certificate has any issue it will Fail the check and report an error.

In case that the certificate is expiring soon within the notification window as set up in the monitor then it will also trigger an alert.

In case of a missing certificate, Netumo will also trigger an alert.

Where can I find more help?

Additional help can be found here or also available in PDF format. Alternatively use the chat functionality within the website or the Contact Us page.

How do I test Netumo and Notifications are working

The best way to rest Netumo is to create a page on your website. Include a unique term in such a page and then go to Netumo and add a monitor for that page that monitors that particular unique term.

Once Netumo checks the page you can then go to your page and change the term to be something else.

At this stage Netumo should send a NoMatch notification after detecting that there was a change and your unique term is no longer there.

This will ensure that Netumo is working correctly and Notifications are also triggering well.

What email domains are used for notifications?

Netumo uses the netumo.com and netumo.net domains for notifications. We recommend whitelisting *@netumo.com and *.netumo.net

What host/ip is used for monitoring?

Netumo monitoring originates mainly from monitor.netumo.com. If you intend to whilelist IPs for your firewall please also whitelist the following full list of IPs.

137.117.42.218,52.146.26.88,52.146.28.45,52.146.28.53,52.146.28.78,52.146.28.108,52.146.28.170,52.146.28.175,52.146.28.180,52.146.28.221,52.146.28.226,52.146.29.36,52.146.29.124,52.146.29.135,40.76.149.51,52.146.29.193,52.146.29.214,52.146.29.220,52.146.29.239,40.76.150.19,52.146.29.241,52.146.29.248,52.146.30.16,52.146.30.18,52.146.30.20,52.146.30.58,52.146.30.61,52.146.30.90,20.62.245.89,20.62.246.33,20.62.246.112,20.49.104.11

What email domain should I whitelist for Notifications to work?

Netumo sends notifications email from [email protected] so please whitelist this email address or *@netumo.net

Signup emails are sent from *@netumo.com, so it might be good to also whitelist this domain.

What services can be monitored?

Netumo can monitor the following:

  1. HTTP and HTTPs websites
  2. Host (via TCP IP:PORT or ICMP)
  3. SSL Certificates
  4. RESTful APIs (HTTP and/or HTTPs)

Netumo and Cloudflare

Netumo can be used in conjunction with sites protected by Cloudflare. If your site is not accessible, please check this short help on how to configure Cloudflare to allow Netumo.

Netumo and Cloudflare

How does REST monitors work

RESTful monitoring typically involves an authentication call and a then another REST URL that does a specific job and returns specific content.

Netumo has REST Authentication functionality where you specify URLs and how to authenticate to your service. Once this is defined you can create the RESTful monitor and link it to the REST Authentication call. More help is found here.

Is an API available?

Yes public API is available and introduction API help guide is available here and a list of accessible methods is listed here.

Compliance

Netumo is compliant with various regulations including ISO 9001, ISO 20000-1, ISO 22301, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC1, 2 and 3, GDPR  and CCPA

All development is done with a security-first approach.

All data is encrypted at rest and in transit. Sensitive data is also encrypted multiple times.

Get started with the FREE tier and start monitoring your site within minutes.